Game Publishing Support

Lost sale due to no address change policy
User: spotlightongames
Date: 9/26/2015 6:18 pm
Views: 2635
Rating: 0

One of our almost customers wrote:

I'd been looking at Founding Fathers and its expansion for some time.  Everyone here seems to love it and the topic is really interesting to me.  Back in May I was going to be visiting some gaming friends out of state for a "gaming week", and FF was $10 off at the time, so I pulled the trigger.  I also HAD to get the expansion, because I'm OCD that way.  The problem was estimated delivery time - it might not arrive before I left.  So I tried to get the shipping address changed to my friend's house.  Turns out you can't do that for some reason - Gamecrafter told me I had to cancel and reorder using my friend's address.   So I did - but I lost my place in the production queue and now a component was out of stock, so the game wouldn't arrive until after I'd returned home.  At this point I realised that with the expansion and shipping I was spending around $90 on one game, that it probably would just go in THE PILE and not get played because it wouldn't arrive in time, and that my friends and I all had plenty of other games to choose from anyway.  So I cancelled the order.  I still regret it a little, but I saved $90 and I really do have plenty of other stuff to play

TCG! Please enable address changes!

Re: Lost sale due to no address change policy
Heather (Customer Support)
User: Heather (Customer Support)
Date: 9/30/2015 3:51 pm
Views: 1222
Rating: 0

If you would like to see this option available, I would welcome you to post your suggestion on our Ideas page at