The new laser cutting process is a big disappointment. I had changed the design of my game to use some punchouts instead of shards (to be able to grab them better).
The old steel cut chits were MUCH better quality and didn't have the burn marks and smell. Do you think people purchasing copies of the game will think it looks professional to have soot, burn marks and smell? The soot alone is unprofessional.
Also, the drift on the small circle punchouts was unacceptable. When you have a small size to work with, and then the text in the middle drifts off a 1/8" (or more!), it looks horrible. Anyone receiving the game would laugh at the quality.
Up until now, I've been pretty happy with the quality. I feel like you made a BIG mistake going to laser cutting. I realize you did this to help YOU with making more shapes, but to remove the steel cut OPTION was a big mistake. You should give people the option, not just force them into the new laser cutting process. My project has been funded by Kickstarter, but now I've got a big problem with trying to get quality components to send to my customers. May have to abandon using The Game Crafter entirely unless you quickly resolve some of these issues.
There are a few different things to be aware of here:
1. The variance is not higher with laser-cut items. If anything, there tends to be less variance. (We explain on our Templates page that there can be up to 1/8" of variance on any printed product, why this happens, and how you can minimize the appearance of any small variance with your design: http://help.thegamecrafter.com/article/39-templates)
2. The soot can be removed by simply wiping the components off, and the smell dissipates quickly. We also explain this on our site.
3. Steel-cut components had a number of their own issues, including more ragged edges and the "mushroom" effect on the back of the components where the die pushed on the components during the cutting process. It is not feasible to offer different production options for the same products at this time.
4. If you believe that the variance on any component exceeds 1/8" (meaning that parts of the image that fall within the "Safe Zone" line are actually cut off), we ask that you send us photos of the components in question at info at thegamecrafter.com.
5. If you are seeing other issues with your chipboard components, such as peeling, please note that these issues are not typical. Again, we ask that you contact us, either through the support beacon on our site or via e-mail, with photos of the items in question so that we can address the issue.