Shipping

We currently offer three types of shipping: Will Call, USPS Priority, and USPS First-Class.

Delivery Times for Orders

Orders are produced on a first-in, first-out basis.  (If your order is needed by a specific date, please plan accordingly.  At any time you can find an estimate of how long it might take for us to produce your order.  You may also want to allow additional time during high order volume or holiday seasons.)

Domestic Orders (in the United States)
Depending on the type of shipping you choose this can take anywhere from 2-10 days.

International customers (outside of the United States)
Depending on the type of shipping you choose this can take anywhere from 10 to 30 days.

Note: Shipping times can vary due to customer location and how busy the United States Postal Service is. (Delays can occur during high volume periods like holiday seasons.)

Will Call

Will Call means that you will come to The Game Crafter facility and pick up your order, as soon as it has been marked shipped in your online receipt. The cost for this service is free. 

The Game Crafter
2609 Seiferth Rd
Madison, WI 53716
USA

You may pick up your order Monday through Friday from 10am to 8pm.  

USPS Priority

USPS Priority shipping is available for all orders, and is the fastest and safest means of delivery. However, it is also the most expensive. It includes tracking information so that you can track your package after it has shipped. You will receive an email confirmation with the tracking number after it has shipped.

Inside the United States you should expect shipping to take 2-5 days after your order has been produced. Average shipping price will be $6 to $10.

Outside the United States you should expect shipping to take 10-15 days after your order has been produced. Average shipping price will be $30 to $40.

USPS First-Class

USPS First-Class shipping is available on domestic orders weighing less than 13 ounces, and international orders weighing less than 60 ounces. It is slower, but also cheaper than USPS Priority shipping. It has no tracking information, but we will send you an email letting you know it has shipped.

If you are inside the United States, USPS First-Class shipping will take 5-10 days after your order has been produced. The average shipping cost will be $3 to $6.

If you are outside the United States, USPS First-Class shipping will take 15 to 30 days after your order has been produced. The average shipping cost will be $12 to $25. 

VAT

Value Added Taxes (VAT) may exist on certain international orders. These fees must be paid by the customer as TGC is not responsible for these costs. In addition, TGC cannot legally mark orders as "gifts" under current tax laws.

Shipping Costs

Shipping costs are estimated by the real-time shipping calculators at USPS.com. The calculators estimate costs by weight and shipping method and are fairly accurate with most orders. However, the calculators do not factor in box dimensions and so large orders may require multiple shipping boxes and the customer to pay additional shipping costs.

If this occurs, a TGC representative will contact the customer, explain the situation and request additional shipping fees be paid.

Shipping Insurance

Shipping insurance pays for a new copy of your order if it is damaged during shipping. 

In order to provide you with the lowest shipping price possible, we allow you to turn off shipping insurance on your order. However, we recommend you use the shipping insurance.

If your order is damaged during shipping, and you paid for shipping insurance, then you can file a claim on our shop support forum. Please include the order number, and a photograph of the damage. 

Return Policy

We create all games on-demand through an automated process which begins as soon as you place your order. Due to the nature of the print-on-demand business, we cannot make changes to the order or issue refunds. All sales are final upon purchase.