I was just pricing an order to Canada for a customer. The shipping options include first class mail of $23.15 and also requires $18.07 in insurance.
Priority mail is $32.95 with $4.03 in insurance.
As this is for a $47.68 order, I'm comfortable with opting out of insurance, but I don't see how to do it.
I agree. I'm having the same issues. Shipping already costs a ton for canadians. I'm trying to order 6 bucks worth of cards and a rulebook and the site wants me to pay 5 bucks JUST for insurance. Let me state this again, it's cardboard and paper. That's idiotic. Fix this please or I'm done with this site. I can't afford this to do it this way if this is how it's going to be from now on. This cannot be mandatory, tell me it's a glitch.
Also, the shipping is higher then usual. I've had these issues before. Normally when it glitches out like this I'd have to remove the item from my cart and re-add it. Suddenly the shipping prices would be lower and insurance would be optional again.
It's not working this time however.
In my example, $47.68 in value.
If I choose first class mail it says my package is 49.02 ounces for $23.15 shipping and $18.07 insurance. In this case, I'm paying 38% of the value of the package for insurance.
Can you verify that is the correct charge? It seems very out of proportion.
As a comparision, on the same order, if I choose priority mail, it says my package is 40.56 ounces for $32.95 and $4.03 in insurance.
On November 22, I was sent two (2) packages that were sent using "U.S. Postal Service First-Class Mail International" (the cheapest option) without any insurance AND I received *Tracking numbers* for BOTH packages!!!
I don't understand why "First-Class Mail" is no longer *trackable*?
What has changed between now and November 22???
Has the US Postal Service changed it's terms and conditions regarding *International* shipping?
Because I tracked those two (2) packages on www.usps.com and www.canadapost.com and they worked *brilliantly*!
Can someone please verify why "First-Class Mail" is no longer *trackable*???
Note: I checked on the USPS website and it says Tracking is an OPTIONAL service for First-Class packages... Was this PART of the service until JUST RECENTLY?
That is a very, very regrettable change of policy. Shipping costs outside the US are already preventing potential customers from making a purchase.
If an order is uninsured and arrives damaged, that is a risk the customer chose to take. Warn buyers, by all means, at the time they place the order, that if they don't buy insurance you will not be responsible for damages. But you are not their mommy. You can't wrap them in cotton wool -- they won't stand for it. You will simply drive them away, and many of them will never come back.
The fact remains that customers who don't purchase insurance expect their items to be replaced when they are damaged in shipping anyway, and this has caused many issues in the past.
Since the vast majority of our customers already elect to include shipping insurance, it is now being automatically added to each order.
I'm no expert, but to me as a buyer, good customer service is offering options and low prices. Forcing your customers to insure their good instead of offering the option to do so, might seem logical to you since the majority of your customers already do it, but you're forgetting you're alienating the customers who don't.
Forcing people to pay more will always result in less customers, less sales, or both. I would also request, that TheGameCrafter reconsiders this move as others have asked before me.